Keep up with customers, the order of angular ball bearing naturally comes

Since the platform was opened for half a year, the most impressive one is a Philippine customer: On August 11th, we received a customer inquiry, inquiring about 200,000 angular ball bearing, and the customer IP is China. After seeing it, I called the customer and asked for more information. I learned that the client is a Filipino and has lived in Guangzhou for about 20 years. It belongs to China Connect and supplies the Philippines goods all the year round. This time, we need several samples to test the quality first. The phone tells us that we have made similar orders before and sent the packaging details to the customer. First of all, establish a good relationship with the customer, and then naturally get the number of customers and procurement details, including size, weight, quantity and brand.

After confirming the price of angular ball bearing, the analysis customer is China Connect, which is familiar with Chinese suppliers and will bargain. Customers will compare and the profit should not be too high. The first time to quote the price and call the customer can provide free sample viewing quality. The negotiations were about one month ago, and the price and quantity were updated more than ten times. Most of them were communicated by telephone, and key issues were confirmed by mail. Proofing 3 times. After the twists and turns, the final "repaired into a fruit", the total amount of more than 10,000 US dollars.

This time, I think the following points are very important. Share with everyone:

1. Timely communication: After the customer sends the inquiry of angular ball bearing, you must contact the customer at the first time. Get more details of customers, such as customer nature, usage, quantity, target price, etc., to facilitate customer positioning and quotation, and communication should be timely and accurate.
2. Maintain professionalism: Product knowledge must be familiar, and the customer's questions can be answered in time.

3. Do a good job of providing solutions: provide different solutions and parameters of angular ball bearing for customers to choose, and adjust the plan according to customer requirements in real time.
4. Choose the right communication method: face to face is better than video, video is better than voice, voice is better than text, and text is better than mail. In the era of rapid development of the network, choosing the most convenient and fastest communication can effectively increase the fit with customers and speed up the progress of the order.