Thailand customer ordered our 20ft container angular contact ball bearing!

This customer from Thailand is new to the bearing industry. He sent an inquiry in mid-December 2021. The general content of the inquiry is that he is very interested in our angular contact ball bearing, and I hope we can give him a quotation.

At the beginning, I thought he was just here to ask about the price of the angular contact ball bearing, and dealt with him with the mentality that it was impossible to make a deal. But after thinking about it, every inquiry may be an opportunity to make a deal, so I seriously replied to his email. In the email exchanges with the customer, I found that he is a buyer who does not know much about angular contact ball bearing, but I still reply to him very seriously, and recommend him a suitable model according to his needs.

After determining the specifications, materials, packaging and other matters of the angular contact ball bearing, we made a quotation. In the first quotation, the customer expressed dissatisfaction with our price, which was too high, and told us his target price, but the customer's target price was too low, which was not enough for our production cost, and we could not accept it. . After several rounds of negotiation, the transaction price of the angular contact ball bearing was finally determined.

After confirming the price, the customer asked us to send samples of the angular contact ball bearing. The first time I sent samples, I sent a few similar samples to the customer. The customer was very satisfied and immediately placed a 20GP order for us. The logo, etc. must be the same as what he asked for. But according to our regulations, if customers need proofing, they should pay us 30% deposit in advance. The customer did not understand, but still agreed to pay the deposit.

Almost half a month later, the proofing of the angular contact ball bearing was finally completed and sent to him. The customer was very satisfied after receiving the samples of the angular contact ball bearing, and immediately asked us to produce large quantities. However, when it comes to making large-scale goods, there are a series of problems. First, there is a problem with the machine mold, and finally, there is a problem with the printed logo. Problems emerge again and again, one after another, and the delivery time is about to end. It was approaching, but thanks to the strong support of the company, the problem was solved quickly, and the production of the angular contact ball bearing was completed before the delivery date.
Now the customer is already using this batch of angular contact ball bearings and he is very satisfied with the quality.