A large order for axial needle cage with a fast transaction!

On October 30, 2020, I received an inquiry of axial needle cage from a Brazilian customer, and responded to the guest on the platform as usual plus an email. I thought that I would reply as usual. To my surprise, I received a reply from the guest two days later. I made up my mind to swear to take down this customer, so as not to vain the efforts of the company and the individual.

First of all, in order to ensure that the quotation for axial needle cage is highly matched with the customer's needs, I re-analyzed the customer's enquiry of axial needle cage and added an email to guide the customer, trying to make the other party feel our professionalism. After careful inquiries and getting the details of the customer's relevant needs, I immediately informed the purchasing department of the relevant information to find and compare the best cost, and submit a competitive quotation of axial needle cage to the customer in the fastest time. At the same time, I also conduct various customer background investigations to understand the customer’s business scale and other relevant information in order to formulate follow-up plans.

Two days after the quotation of axial needle cage was sent, I paid a return visit to the customer. The reply received at that time was that the quotation had been sent to the other party’s purchasing department for analysis, and further comments would be provided as soon as possible. After that, despite regular visits to customers during the period, I only received email replies such as "still analyzing and waiting patiently". This situation lasted for half a month. It happened that the company's development period was October 27, 2020 to November 30, 2020. I used this as a bait to send an e-mail to the customer for the discount activity on Japan, and finally received a reply from the customer, telling me that a meeting with the purchasing department would be held on the weekend, and the final decision would be given after discussion.

After waiting patiently for two days, I received the exact reply from the customer again and gave the target price and quantity of axial needle cage as well as the packaging requirements. At this point, I feel that the order is beckoning to me. So I checked the feasibility of the customer's target price with the manager on the same day. After the difficult calculation and control of the cost, we finally gave the customer the closest preferential price.

It's hard work, the customer failed to accept our price, and still hope that we can meet their requirements. Of course, we already know that once we meet the needs of our customers, we will receive orders at a loss, which is detrimental to the development of the company. So, racking my brains, this time I used emotional marketing to make customers aware of our suffering and sincerity. After several rounds, the client finally reluctantly accepted our solution.

However, things are often unsatisfactory, and a new situation has emerged. This time the customer has added a new packaging method. This time the packaging is smaller than before, which means that the cost will be changed, which will affect the final Pricing of axial needle cage.

So we are back to the first step --- quotation of axial needle cage. As a salesperson, you have to guide your customers. Even if there are difficulties, you must be patient and overcome them. Therefore, we adjusted our mood and made another preferential quotation based on the customer's requirements. Unexpectedly, the customer believed that the price this time was much higher than the price last time. After some preparations, from the production process to the skyrocketing raw materials, I worked hard to analyze with customers one by one.

After that, I waited for ten days, and finally received good news from the customer, and received a reply from the customer that the deposit will be arranged the next day. Two days later, the customer's water bill was received.

In summary, customers abuse me thousands of times, and I treat customers like first love!

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563