A New Zealand customer ordered our axial needle roller thrust bearings!

On a summer morning after a heavy rain, I turned on the computer to check the inquiry record as usual, and the email was updated. An inquiry about axial needle roller thrust bearings from a New Zealand customer caught my attention.

The customer inquired about the size and inventory numerical control of axial needle roller thrust bearings. After a brief understanding, based on past experience, I compiled a size table of axial needle roller thrust bearings for the customer to choose, and asked targeted questions. After the customer had a few related questions, he sent a message in time and waited for the customer's reply.

The customer replied to me quickly, was very interested in my information, and selected several sizes he needed, hoping that I could send him samples of axial needle roller thrust bearings.

Speaking of this step, I am actually very happy, because according to my experience, if the sample is satisfactory, the probability of the order of this axial needle roller thrust bearing will be greatly improved, so I have communicated with the customer about the express account. After that, I started to prepare samples, which were sent in the next day.

Time has passed quickly, 7 days have passed, and I sent an email to the customer to confirm that the customer has received the samples of axial needle roller thrust bearings, but I can't get any reply from the customer. Is another customer lost?

After 20 days, I still can't get any reply from customers. I was a little lost at that time, but in any case, I have to keep in touch.

So, I contacted him every 4 days, and I persisted like this for 2 months. I remember that it was the first working day after the National Day holiday. I checked the computer as usual to reply customers' emails, and an email starting with NZ attracted me.  Yes! The customer of axial needle roller thrust bearings replied! The customer explained the lack of reply for a long time before, because their company's procurement process needs to go through a long screening, and after I sent the samples of axial needle roller thrust bearings, he asked for leave for a period of time due to an accident at home and did not give me Timely reply, they are satisfied after testing the samples, the final customer ordered our axial needle roller thrust bearings, 50000 PCS.