It’s your first time to import back to back angular contact bearings?

During my five years in the company, I met many high-quality inquiries. What impressed me the most was a customer from Sweden. This customer from Sweden is a typical industry like me five years ago. He made an inquiry in mid-December, 2021. The general content of the inquiry is that he is very interested in our angular contact bearings and hopes that we can quote him.

At first, I thought he just came to ask about the price, and dealt with him with the mentality of impossible transaction. But later, when I thought about it, every inquiry may be an opportunity to close the deal, so I seriously replied to his email. In the email communication with customers, I found that he was not a very professional buyer, but I answered him seriously, and recommended back to back angular contact bearings to him according to his needs. After determining the size, model, quantity and packaging of back to back angular contact bearings, we made a quotation. In the first quotation, the customer expressed dissatisfaction with our price, which was too high and told us his target price, but it was too low for us to accept. After several rounds of negotiations, the price was finally determined.

After determining the price, the customer asked us to send back to back angular contact bearings samples. For the first time, I sent several similar back to back angular contact bearings samples to the customer. The customer was very satisfied, and immediately placed an order for $20,000. However, he also wanted to see what the real samples were like, and asked us to make proofing, and the size, logo, etc. should be the same as his requirements. However, according to our regulations, if customers who print logo need proofing, we can only make proofing if they have to pay us 50% deposit in advance. The customer didn't understand it, but agreed to pay the deposit. At the same time, the customer asked to inspect the factory, and checked a series of details related to Back to Back Angular Contact Bearings with us again and paid us 50% of the deposit. I have prepared everything that may be used in advance, and the customers are very satisfied with it. Almost half a month later, I finally finished the proofing of back to back angular contact bearings and sent it to him. After receiving it, the customer was very satisfied and immediately asked us to produce large quantities. However, in the process of real bulk production, we encountered a series of problems, first of all, the printed version was wrong, second, there was a problem with the machine and mold, and finally, there was a problem with the printed logo, which emerged one after another, one after another, and the delivery date was approaching. Fortunately, with the strong support of the company, the problem was quickly solved, and the production was completed before the delivery date.

Finally, the mass production of back to back angular contact Bearings was completed, and there was another problem before loading the cabinet. We stipulated that customers must pay the full amount of money before loading the cabinet, but customers delayed paying due to the epidemic situation. The customer explained to me the reason why the payment could not be made in time and hoped that we could press the fashion cabinet, and the final payment would be paid after receiving the copy of the bill of lading. Out of trust, we installed the cabinet according to the customer's requirements. The customer didn't disappoint us, and paid the final payment immediately after receiving the copy of the bill of lading. After receiving the final payment, we also provided customers with the documents needed for customs clearance on time. However, after the goods arrived in Hong Kong, due to the customer's agent, the customer could not pick up the goods, so he asked us for a solution. We also timely comply with the customer's requirements, modify the documents in time, help him complete the customs clearance and mention the goods. After more than two months, this order finally came to an end.

I asked the customer afterwards, "Why did you choose our company? Obviously, other people's back to back angular contact bearings quotation is cheaper and more suitable for you. "I was very touched by the customer's answer. He said: "I sent many angular contact bearings inquiries, but your reply was the fastest and most professional. In this process, I don't understand a lot about Back to Back Angular Contact Bearings, but you always patiently solve the problems I face and give me advice. When I visit you, you are very enthusiastic and I am very touched. I think your team is trustworthy and you are very professional. Although others' prices are low, I believe your quality is very good, and you have not let me down. "

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
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