Indian customer transaction case sharing for the order of bearing and housing

This bearing and housing is a system used for water pumps (water pump + gear box + motor), which is used to pump oil medium to the local oil station in India. After getting the inquiry of bearing and housing, I first went to the customer's website to learn about the customer's company type. I learned that the customer is a well-known company in India, and the company's strength is very good. Then I first thought that for such a company, the product selection must be of high quality bearing and housing, and the technical documents must be made to make the customer feel very professional. So first of all, on the quotation, search the customer's LOGO and put it on the quotation, provide the detailed quotation scope, delivery method and other details on the quotation, and attach the company's qualification certificate.

In the technical file, it needs to be neat and detailed. Without waiting for the customer's request, a set of technical documents of bearing and housing can be sent to the customer, which saves the time for back and forth documents, and also makes the customer feel that we are very professional and the product information is very detailed.

The customer didn’t contact me for a long time after seeing the quotation of bearing and housing, and I still follow it every other week to let the customer remember our company. Later, the customer made a visit to China and we became one of them. Details:

1. First, help customers check flight tickets, which flight is from their local to us. Give the specific flight landing time. And help customers book hotels.
2. Check Indian customers' food preferences in advance and arrange restaurants in advance.
3. Prepare a small gift for the customer in advance, and give the customer a small gift after picking up the meal to the hotel.

4. Prepare the Chinese-Indian flag to be placed in the meeting room, and print a slogan to welcome customers on the factory screen.
5. The next day the customer sent an email in advance and wrote the things they would do the next day. One of them was to discuss the details of the business quotation for bearing and housing. The next day, they received the customer to the factory to discuss, and finally reached a price agreement. And signed the order of bearing and housing.

The main reason for this list is:
1. The customer's various details are arranged in advance to make the customer feel that we value him very much.
2. The technical part is discussed, and the documents are fully prepared, so that customers feel that we are very professional.
3. Visit the factory, there are products being processed, and feel that the scale of the factory still meets the requirements.
4. The only shortcoming is that we have no room for price reductions, and Indian customers are particularly able to reduce prices. They must also reduce prices of bearing and housing to feel balanced. As a result, there is very little profit left in this list.

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563