Giving customers solutions accurately makes me get the bearing sleeve order!

The customer inquiry for the transaction was on October 7, 2019. The customer's inquiry about the bearing sleeve was simple at the time, but there were detailed requirements for the bearing sleeve. After receiving the customer's inquiry, after analyzing the background of the customer and the company, we found that the customer is a professional buyer in the industry.
After the analysis, our technical overtime arrangement will provide the customer with the drawing of the bearing sleeve, and give the quotation in the first time. Although the plan given to the client for the first time was not what the client wanted, but after communicating with the client again and truly understanding the needs of the client, the client given the final plan was very satisfied.

Here I would like to say a little bit, we must give customers solutions efficiently and accurately under the premise of understanding the needs of customers, so that customers have a satisfactory purchasing experience.

After quoting the bearing sleeve, because of the time difference, we often need to chat with the customer about the details of the bearing sleeve after work, and we look forward to receiving news from the customer every afternoon, because the more contact with the customer, the customer’s intention the higher.

After the plan was decided at that time, the customer proposed that we need to provide a sample of the bearing sleeve. Since the customer has the intention to cooperate with us, it is no problem to provide the sample of the bearing sleeve, so I started to prepare the sample of the bearing sleeve and sent it to the customer. I thought the customer would place an order soon after receiving the sample.

But because of some things in the middle, the customer has not ordered the bearing sleeve, and will only ask some questions about the bearing sleeve intermittently. The customer still hasn't placed an order one month after receiving the sample. At this time, I feel a little swayed in my heart, and I have some doubts. Has the customer placed an order with another supplier? Should I insist on following up? But in the end, I chose to continue to insist and trust customers. Finally, one day in December, the customer came over and asked me to send him the batch of bearing sleeve PI, and then the customer paid two days later.

Contact: Miya
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