My order of c3 bearing for the South American market!

I received an inquiry of c3 bearing from a Chilean customer from the Spanish station last month. He is very interested in many of our models for c3 bearing. We simply communicated via email, and he asked me to add him to whatsapp to chat. He may not speak English, and all chats are in Spanish, so I use translation software, so the communication is quite smooth. He briefly introduced their company. They are a new company that was just established this year, mainly doing some new and exotic electronic products. I think we have a few products that are very suitable for their market, so I want to cooperate with us to develop their national market.

He finalized 11 c3 bearing products on our website with 5-10 samples each. It is rare for a customer to ask for so many products at one time. It seems that he is really interested in our products. He didn't counter-offer the sample price, which was very refreshing, but there was a problem when reporting the freight, and the customer could not place the order because of the freight.

Because the express fee to Chile is very high, the shipping cost is more than 600 US dollars c3 bearing, and the sample fee is only more than 400 US dollars. This time Chilean customers hesitated and felt that the shipping fee was too expensive. I hurriedly explained to him the reason for the high freight, and said that if the order quantity is large in the future, I can go by sea to save the freight, and then I found several other freight forwarders to report the freight, chose the cheapest freight and reported it to the customer, and then Customers still feel that the shipping fee is too high.

We didn't want to lose a potential customer because of the shipping fee, so after I applied with the boss, I decided that our company would pay the customer $100 shipping fee. The customer happily agreed. Finally, I made the PI for the customer, and he paid quickly. come over.

Here are my thoughts on this experience:
1. Most of South American guests are not good at English, so try to communicate with them in Spanish or Portuguese to get closer. It doesn't matter if you don't know Spanish or Portuguese, you can easily solve this problem with Google Translate
2. There is a time difference of about 12 hours between South America and China, so it is generally best to communicate with them at eight or nine in the evening. At this time, they are at eight or nine in the morning.

3. I found that South American customers are really insensitive to price, while European and American customers are much more price sensitive. Therefore, when quoting South American customers, you can add a little more to the base price to increase your profit.
4. As we all know, the freight in South America has always been very high, so when reporting the freight to South American customers, be sure to ask several freight forwarders to try to report the lowest freight to the customer. I currently have several other orders that I am discussing with South American customers. It was stuck because of shipping issues.

In a word, the South American market is a treasure market full of huge potential and business opportunities for us, and we are confident that more and more high-quality South American customers will be discovered.

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563