Say no to the customer’s unreasonable request for double row cylindrical roller bearing!

2018-10-29 received an inquiry from the Israeli customer about the double row cylindrical roller bearing. The customer described in great detail the main parameters of the double row cylindrical roller bearing he wanted to purchase. At that time, I decided that he was a professional buyer based on the content sent by the customer, and had a good opinion on product knowledge. Then I sent an email to the customer to provide a quote for the double row cylindrical roller bearing as soon as possible. The customer immediately responded and highlighted several double row cylindrical roller bearing problems. From the speed of the customer's return mail and the content of the mail, the professionalism of this customer was reaffirmed, and he realized that he was very anxious to determine the specifications of the double row cylindrical roller bearing. In this way, my follow-up tracking has a clear direction.

From the beginning of the contact, I learned that the customer is a more anxious person, so I will reply to the customer's mail within 30 minutes. Even if I encounter some problems that need to be confirmed before I can respond, I will explain to the customer in a timely manner and explain the exact time of the reply, so that the customer can understand and not wait for the mail without aim. Any inquiry is the same, and efficient communication with the customer can promote the progress of the order, so the customer's feedback should let the customer know the answer in the first time.

Although customers know more about double row cylindrical roller bearing products, there are inevitably some unreasonable requirements. The thickness of the bearing does not meet the size of the double row cylindrical roller bearing. The thickness of the double row cylindrical roller bearing required by the customer cannot be used at all. This requirement is obviously unreasonable. But in order to respond to the accuracy of the question, I specifically communicate with the engineer. Finally, I explained the customer to the customer through text and images, and the client accepted my suggestion very calmly. Therefore, if the request made by the customer cannot be done, it cannot be blindly promised. And to provide a more appropriate solution after rejecting the customer's request, this will reduce the subsequent troubles and deepen the customer's impression of you.

The customer was very satisfied with our professional attitude, then the customer asked me to make an invoice and he arranged the payment.

If you are double row cylindrical roller bearing or other bearings, please contact me,we will do the best for you!

Contact: Miya
Email: [email protected]
Skype: [email protected]
MP/Whatsapp: +8618363031398
Wechat:18363031398