Quality improvement facilitated the cooperation of miniature v groove bearings orders.

The guest is a top 500 in Turkey and exports 300, which is a big guest. We have been working together for more than two years, and the order for miniature v groove bearings is still OK. Because the previous miniature v groove bearings offer lower prices, our profits are not too high. However, during the two years, the customer visited a total of 5 times, we negotiated the price, payment terms, and many contents of the miniature v groove bearings. The other party is a savvy negotiator of age 56, and we have learned a lot from him.

Difficulty/problem description of miniature v groove bearings:
1. We don't know about customers; (I don't know customers, I haven't visited them yet)
2. The order quantity of our cooperation miniature v groove bearings has not been very large. We must insist on a 30% advance payment. The boss has not done a letter of credit and dare not do it. In this way, every time the customer makes a prepayment, we will ship the goods, and the delivery will not keep up, making the guests more fire. But we can't do anything about it.
3. The most important issue is that in early November 2008, this customer filed a complaint against our miniature v groove bearings. (It is a low-level mistake for us).

Coping strategies/processes for miniature v groove bearings
For the customer's complaint, we thought it was due to the financial crisis, the guests wanted to cut the price, and we firmly believe that our miniature v groove bearings are no problem.
We decided to visit this customer and deal with this matter.
After arriving at the customer, the guests were very kind and very friendly to us. We actively cooperated with our miniature v groove bearings to re-examine the work. The result is:
1. The customer's testing equipment is the most cattle in the world, and the result is that there is a problem with the quality of our miniature v-groove bearings.
2. After visiting the customer's factory, I found out that people are indeed world-class factories. Paying great attention to quality, not fixing it.

Result:
As a result, we brought back the customer's previous miniature v groove bearings, and re-improved the production process, improved the quality of the miniature v groove bearings, and sent it to the customer again. Through our efforts, we reached the customer's requirements for the miniature v groove. The quality standards of bearings are also available to customers after the order.