It’s not accidental that the trial order of pillow block bearing 16mm is $100,000

The past two years have been both challenges and opportunities for the foreign trade industry. We hope to open a new platform to help our company reach a higher level and start a new journey.

In November 2020, I received an enquiry of bearing from Spain. The content is that there is an enquiry about pillow block bearing 16mm. I hope we can contact him by email.

Since there is no product details, we classify this customer as a potential customer. After the contact, the customer sent a very detailed inquiry form of pillow block bearing 16mm, which listed the product pictures, materials and physical pictures of the product. After receiving the inquiry, we immediately sorted out our physical map, supplemented product details, packing information, and sent the quotation sheet and physical image file to the customer that evening.

After the guests received our detailed quotation form of pillow block bearing 16mm, they were very satisfied and believed that we were professional and reliable. The specific number was replied, and the number is still quite large, which aroused our attention and became our focus of attention.

After clarifying more than a dozen emails back and forth with the guests, we entered the stage of sending samples. As the Chinese New Year is approaching, the accessories are not very complete, and the samples are not sent until after the Spring Festival. During the period, I have been in contact with guests to explain the progress of the model.
After the guests received the sample of pillow block bearing 16mm, they expressed their satisfaction. In April, we informed us that he took the order and was waiting for payment. Due to the epidemic situation abroad, the order was delayed for a long time. During this period, we would doubt the authenticity of the order, but we will continue to contact customers.

Finally, in July this year, we received the confirmed order and deposit, the order amount was 100,000 US dollars. And the customer promised that this is only a trial order, if the cooperation is happy, there will be more and more cooperation in the future.

After receiving this order of pillow block bearing 16mm, the insight I got is:

1. Quick!
Business response to inquiry information should be answered as soon as there are questions, and should be professional and detailed, so that customers have confidence in you. At the same time, a quick reply is also necessary. Strike while the iron is hot, so that you can catch the customer’s eye in time, let him remember you, and then you can have the next conversation.

2. Seriously
Respond to inquiries carefully and show the advantages of your own products and the company. If you just respond casually, the customer will become a passer-by, so there is no story behind.

3. Patience
You must be patient when dealing with customers' problems, even if it is ten or twenty times, as long as you let him understand, you will easily get his trust and trust, and the chance of a deal will increase.

4. Perseverance
If the guest does not reply to you, you must persevere in contact and keep your sense of presence. As long as he remembers you, you will have a chance to cooperate.

Finally, you must treat every inquiry with your heart, and don't negate it at will. Maybe, he is your one hundred thousand dollars!

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
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