After hundreds of email, we get this order of precision taper roller bearing

Received an inquiry of precision taper roller bearing from a German customer, he wants to order some loose products, not only a small number, but also a lot of problems, each product is very detailed. But I never intended to give up. First, I think that the customer is so detailed, so it is definitely a willingness to order;

Secondly, the main task of thinking as a foreign trade clerk is not to follow up the customer and answer the customer, to serve the customer?

So after more than 100 emails of precision taper roller bearing back and forth over two months, the customer finally placed an order in September. After receiving the payment, we immediately arrange the production and delivery, and try our best to deliver the goods in the shortest time, because according to the customer's heart, which customer does not want to receive the goods earlier? I will continue to follow up after the goods are delivered. I will talk to the customers about the daily affairs. The best way to do foreign trade is to make friends with customers. When the customer received a complaint and complained that several products were damaged, we immediately reflected and communicated with the carrier and proposed a solution that satisfied the customer.

After completing the first single transaction, the customer also established a trust in us. This month, the customer intends to place an order with us, and the number and variety of orders are more than the first one. Now many questions are being communicated. I believe we will complete the second transaction within this month. And I believe that in the future, we will definitely have more and more transactions.

Follow your heart and you will have something to gain.