you can’t label the inquiry of radial full cylindrical roller bearing

I received an enquiry from a customer from Europe. The enquiry seems to be no different from the general enquiry price received in peacetime. The enquiry was sent to our bearings. The theme is: Inquiry about radial full cylindrical roller bearing. The content is probably: I think this product is very good, give me the price. I exchanged a few emails and found that the customer was not clear about the details of the bearing and it was unprofessional.

Although the customer is not very professional, I will not label the customer. I will treat each customer very seriously. I have carefully communicated with us about our products and gave him pictures to choose from.

Because I feel that the buyer is obviously a novice, I gave him a detailed introduction to the size, weight, and use of the radial full cylindrical roller bearing. The customer felt my enthusiasm and professionalism. He said: I am the most patient of the many suppliers he is looking for. There are industry literacy. After 35 days, I finally decided to take the next sample list. The sample fee was naturally very refreshing. Then I arranged the best photo to the customer at the fastest speed. After confirming the OK, I sent it out the first time.

After the customer receives the sample of radial full cylindrical roller bearing, it may be busy or for other reasons, and the feedback has not been given. I will follow up with an email in two or three days. Here, let's not worry too much, or the customer will be disgusted. Probably after more than a month of follow-up, I finally waited for feedback from the customers. The customer said that they were very satisfied with the design and quality of the samples. They decided to order in bulk and let us quote the past. Because the communication in front is very pleasant. The customer also arranged the payment with ease, and we successfully won the order worth 50,000 US dollars.

I summed it up: Don't underestimate every inquiry, you can't label the inquiry of radial full cylindrical roller bearing. A seemingly simple inquiry is likely to contain a big order, so I want to share with you that you must take it seriously. Every inquiry, not every customer knows exactly what kind of product he wants. We must think from the customer's point of view, understand the customer's needs, give the customer advice and detailed information for the customer to choose to confirm, rather than looking for the customer to have a variety of information, so that the customer can not answer. Think of what customers want and solve the needs of customers so that they can better fulfill orders.

If you want to buy radial full cylindrical roller bearing or other ball & roller bearings, if you are interested in our bearings, please contact me, we will do the best for you!

Contact: Ellen
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