The roller type cam follower bearing order was traded after 8 months!

At the end of January 2021, I received a customer inquiry. Although the inquiry content is concise, the demand matches our roller type cam follower bearings. I initially sorted out the content of the inquiry and checked the customer's official website. After understanding the basic information, I replied to the inquiry in the backstage of Made in China. I also sent an email to the customer with a detailed quotation. The customer did not reply.

The price of roller type cam follower bearing is inappropriate? Just ask for quotation comparison? Customers are on holiday? There were N possibilities that the customer did not reply in my mind. I followed up again with questions and asked the reason directly, but I still did not receive a reply from the customer.

It lasted for more than ten days, and then it was the National Day holiday. As there was no movement from the customer before the holiday, it was temporarily shelved without any follow-up.

On the first day after returning to work during the holiday, I opened my mailbox as usual and was pleasantly surprised to see that the customer responded! Ask me directly if I can provide samples of roller type cam follower bearings.

At this time, 9 days have passed since I received the customer's reply. I immediately responded to the email to confirm the detailed roller type cam follower bearing specifications with the customer, and also provided the receiving information. I started to prepare samples. During the period, customers also raised some questions and requirements, and I answered them in detail. The customer was very satisfied and thanked him many times in the email.

After the samples were sent out, I followed up the test conditions of the samples several times, but there was a short-term loss of connection on the customer's side.

It took about 2 months to receive a reply from the customer: the engineer is satisfied with the sample of the roller type cam follower bearing, but the customer has to wait for his superior's approval, so we have to wait patiently.

Then wait, customers occasionally ask for some product information during the period, so keep in touch.

But another headache came again. At that time, the prices of various raw materials in the domestic market were soaring. The roller type cam follower bearings in the previous quotation were no longer available. They had to raise the price to the customer. There is no response to the quotation. However, the customer has put forward a request for a small batch of trial production, which is considered to accept the new price by default.

The next step is to confirm the trial production, communicate the cooperation rules and terms, and prepare the basic information before the cooperation. After the trial production order was completed, the customer expressed satisfaction.

In the end, it took about 8 months to complete the order for roller type cam follower bearings. Everything is progressing smoothly, and now we are communicating and dealing with shipment matters.