Two years ago, I still remember that I received an enquiry from a German customer about sealed needle roller bearings at about 11 in the evening. The content of the inquiry is very professional, and the client's country and professional mailbox suffix make me affirm that he is a professional and high-quality client.
So I immediately responded to the sealed needle roller bearings that the customer was looking for in a professional and suggestive response-the timeliness of responding to the query is what I pay great attention to, and I think this is the primary factor for winning the customer. Sure enough, after more than 10 minutes, the customer replied to my message. We went back and forth, and we talked until 1:00 in the morning. We talked very happily through emails. In the end, the customer said to send me samples of sealed needle roller bearings. I was very happy and went to bed at ease.
The next day, I saw German time. At 4 pm local time in Germany, I contacted the customer again and asked the customer the courier number of the sealed needle roller bearings sample, but it took a long time to wait for a reply. I feel a little nervous. Did the customer also contact other suppliers? I opened the customer’s inquiry again and found a phone number below. I made a decisive call, and finally it was a false alarm: the client was in a meeting with his client that day, so I didn't read the email.
The customer said that he was very satisfied with us, and saw that we were a SGS certified supplier, and thought it should be very reliable, and he said that he had sent samples of sealed needle roller bearings, and he would give me the order number later. Later, I received the tracking number, and looked forward to the arrival of the express delivery every day. After a few days, I finally waited for the express delivery.
After receiving the express, we quickly discussed and analyzed sealed needle roller bearings, and made a quotation based on the customer's situation. After seeing my quotation, the customer didn't say anything, but kept talking about his concern about the quality of sealed needle roller bearings and after-sales service. I judged that he is a person who pays more attention to product quality.
Based on this, I took the initiative to take out our quality-related certificates and previous product inspection reports, and told the customer that if he is sure that he needs to purchase, I can apply for free samples of sealed needle roller bearings for him, and the customer only needs to pay for express delivery. To test whether customers have their own courier account number. As a result, the customer said yes, and gave him his express courier account.
In this way, our engineer took 2 days to complete the sample of sealed needle roller bearings at the fastest speed. After checking the samples repeatedly, I felt that it was perfect. I first took photos and sent them to the customer. After seeing them, the customer was very satisfied and sent me a few thumbs. I also sent the samples out immediately. I am waiting for the customer’s first order of sealed needle roller bearings. The amount is more than 3W. Although it is not very large, after several years, I have established a very good cooperative relationship with this customer. Now we can do it every year. To 200-300W US dollars, is also one of our main customers.
