Don’t just arbitrarily treat any inquiry of sealed thrust bearing assembly

What I want to share today is: Any inquiry must be taken seriously. Otherwise you will miss a good customer.

At the end of November 2018 we received an inquiry of sealed thrust bearing assembly from an Australian customer. The enquiry is simple: the guest asks for 1000 sealed thrust bearing assembly. I also told the size that the design artwork of the TA was also attached. It can be said that it is a quality inquiry of sealed thrust bearing assembly, not a random inquiry. After that, I asked the factory to help me calculate the price, the sample fee, and the reference picture of our bearings.

The customer didn't reply in the first two days, so I thought I couldn't make a deal, and I didn't report too much hope. I did not expect that after a week, I actually received a return from the guests. The guest asked if the price included the shipping cost, and then looked at the previous reply, the price of sealed thrust bearing assembly did not include the shipping cost. Then I immediately checked the shipping fee and replied to the guest. After that, the guest asked if the freight was not the Australian dollar? I told him that it was the US dollar. The guest asked me in turn, how long it took to proof and sell the sealed thrust bearing assembly, I seriously replied to the guests. (From this moment on, I think this will be a success.) After he let us arrange proofing, confirm some details, batch samples, make PI payments, and then big goods.

Then when the big goods were made, the guests also rushed 2 times. They might think that we would not give the goods, and some worried. Then I comforted TA and said that the goods were not good (but I took a video of the sealed thrust bearing assembly being made to the guests). And said that the goods are ready, will be sent immediately. Because this product is made, not shipped, it is useless to us. (To mention it again, it is necessary to reply to the guest's questions at any time. Let the guests know that we are actually doing this product, so that the customers can rest assured that we are not the ones that do not receive the goods.)

At the time of the final delivery, just in time for the Christmas holiday, I had a few small gifts for the guests. After receiving the goods, the customer said that the product was very beautiful, and then asked if we could make other sealed thrust bearing assembly. Later, we kept in touch until now.

I think that as a foreign trade clerk, our attitude must first be clear. Don't just arbitrarily or rashly treat any inquiry of sealed thrust bearing assembly. Every inquiry of sealed thrust bearing assembly, whether it is quality or inquiry, we must respond carefully and carefully to the guests. Because at the beginning, we didn't know at all whether this order would be filled. Only when you are slowly communicating or communicating with customers will you know. Understand the needs of customers before they can take countermeasures.

ZYSL company specializes in sealed thrust bearing assembly for many years. All raw materials and accessories have been carefully selected to ensure a good user experience.

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