A sample order of seals and bearings will bring big orders!

The successful case I want to share with you today is a sample order of seals and bearings from an Australian customer. At that time, a few emails completed the sample order negotiation:

On the afternoon of September 29, when I was about to get off work, I received an inquiry of seals and bearings from Australia. As a salesperson with foreign trade experience, I know that the quality of the customer’s inquiry of seals and bearings is very high, because the customer’s email not only mentioned us The specific model of the bearing is also attached to their corporate mailbox and company website in the email, and by checking the customer’s historical behavior in the background, he only sent an inquiry to me, not to other manufacturers. 

So I immediately opened the customer's official website to browse, and found that the customer is a machine and really needs our products for seals and bearings.

I was delighted, and immediately responded to him, asking him what quantity and brand he needed so that I could quote him. What I want to emphasize here is that, as a foreign trade salesperson, you must reply to customers' inquiries for seals and bearings and emails in time, so that customers will feel that you are a highly efficient person and are willing to cooperate with you. After a few minutes, the customer replied to the e-mail to tell the specific details and requirements, and I gave him a quotation according to the customer's requirements. After a while, the customer replied that the price is satisfactory, considering that it is the first time to cooperate, and the next sample order is needed to check the quality of seals and bearings, and the number of seals and bearings should be listed and asked me to make a proforma invoice to him.

Because the customer said that these samples need to be sent to Australia by international courier, because it was already off work at that time, and this year’s international freight was always fluctuating, I replied to the customer that the freight needs to be confirmed with the forwarding company, and I need to reply to him tomorrow , The customer immediately replied that there was no problem, so we ended the day’s email communication happily.

After going to work on the morning of September 30th, I couldn’t wait to contact the forwarder I worked with and consulted the specific express delivery fee. After getting the result, I immediately added the payment and delivery fee to the proforma invoice and attached the company’s PayPal. The payment information was stamped and scanned and sent to the customer. In the afternoon of the same day, the customer replied to the email and attached a screenshot of the successful payment. After confirming the payment, I will reply to the customer that the payment and freight have been received, and will arrange the delivery after our National Day holiday. With just a few emails back and forth, the customer placed a sample order for us, and the efficiency was good.

After the National Day holiday, I arranged the shipment to the customer on time, and sent him the courier number by email so that he could track the courier information. About 10 days later, the customer replied that the sample was received and the quality was very satisfactory. A large order will be placed in the near future, and the large order is expected!

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
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