It takes 4 month for our customer to purchases an order single direction thrust ball bearing!

After the epidemic, the difficulty of developing customers has undoubtedly increased. One day, I suddenly received an inquiry from a Colombian buyer for a customized single direction thrust ball bearing. After I received the customer's inquiry, I immediately quoted the price to him. The customer reported that the price was too high and needed to be adjusted. We immediately calculated the price and re-listed it to him. If the quantity increases, the cost will drop, and the price can be lowered. Then the customer asked about the professional parameters, and we made a detailed reply one by one. Based on the satisfaction of our company's price and response, the customer immediately asked our company to send samples, but because the customized samples need to be re-opened and the waiting time is long, we recommend a similar single direction thrust ball bearing in stock to the customer.

After the customers were informed of these details, due to the impact of the epidemic, they purchased and sold separately due to the reason of working from home. Although there was communication, they did not discuss and develop new products together. However, analysis and research on the customer is a must. Through the customer's website and other relevant information, we found that this company is a relatively large industrial buyer in Colombia. Although customers have no current purchase intentions, I have been maintaining email communication and sometimes asking about their epidemic situation. In this way, I have been keeping in touch with him at a certain frequency of emails, but there is no information about the single direction thrust ball bearing order and other products in the middle. It is more to strengthen mutual understanding. It may be the cause of the epidemic. The customer is willing to reply. Some emails, and sometimes also talk to us about the epidemic, and we also send him feedback from other guests.

Sometimes ineffective communication is often effective!

After about a few months, the customer suddenly came to ask about some other types of bearings, and the single direction thrust ball bearing sample seemed to be forgotten. This time the customer talked about another series of deep groove ball bearings. Customers have high requirements for the professionalism of products. The material, size, customs code and technical parameters of each product are required to be very detailed. In the face of the professional problems of the guests, we have made serious feedback, and sent the cooperation cases of other companies to the guests for reference. After a new round of negotiation, the customer replied that they could accept samples of single direction thrust ball bearing with similar specifications. The sample was sent, and the customer was satisfied with the quality, but asked for a customized color box, and then we reconfirmed the documents and payment method. The customer asked me to send single direction thrust ball bearing PI to him to confirm the order. At the same time, send the PI of other inquiry products to him.

From the perspective of the development of this customer, the first thing we need when talking about customers is patience and professionalism.

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
MP/Whatsapp: +8618668909563
Wechat:18668909563