The order of single row tapered roller bearing “drawn by pencil”.

One day, I received a request for a single row tapered roller bearing. The customer is from Eastern Europe and is said to be a pharmaceutical company. It needs a batch of single row tapered roller bearing. The content is very short and there is no other information.

Me: What type of single row tapered roller bearing do you need? The attachment is our catalog, you see.
Customer: I just want a model.
Me: What model, we have a lot of this, see which one you want.
Customer: No reply
Me: Where are you using, on the retrial device?
Customer: a jar
Me: What kind of jar, what to do, is it convenient to provide pictures?
Customer: No reply

In the past, the customer did not pick up the phone. Under normal circumstances, we have to put this kind of customer first. However, just in the factory that day, I talked to the owner of the factory about the inquiry of the single row tapered roller bearing. The boss answered the phone with one hand and wrote a message, and chatted with me from time to time. The boss said that our industry has very different production processes in different regions. Customers are not willing to disclose or not professional. Even if we use our products, it will lead to endless problems. Forget it, and pay close attention to other customers. The strange thing is that suddenly the inspiration came, so I asked the boss if I could draw all the possibilities of the customer's scene using the single row tapered roller bearing. The boss said that it has to draw dozens of kinds. Looking at the boss is very busy, so I propose to draw several sketches with a pencil. With a try attitude, I sent an email back to the customer saying that the attachment has ABCDE and see which one is what you need. Customer seconds back: Single row tapered roller bearing of type B. So I replied immediately , for the B type single row tapered roller bearing, I need to confirm the size and specifications. In this way, an order was completed and the final result was very good.

Looking back at the order of the single row tapered roller bearing of the type drawn by this pencil, I have a lot of feelings.