He ordered 2 million RMB of spherical self aligning roller bearing!

Our main products are bearings and oil seals, and I have an Australian customer who has made a deal.

In November last year, I received an inquiry from Australia. The email address was gmail, but there was no company information or phone number. But the customer's demand is very clear, we need one of our spherical self aligning roller bearing. So, I responded to the customer's inquiry as soon as possible. The customer did not reply to the first email. Although the customer's information could not be queried, the customer's demand for spherical self aligning roller bearing was clear, so two more emails were followed up.

Later, the customer replied and confirmed the sample order of a spherical self aligning roller bearing through communication to confirm the product details. The customer later asked another purchase of his company to send an email, and only then did the customer's company information. For the sample list, although it is only 2000 RMB, I also attach great importance to it, communicate the details with the engineer of our factory in time, deliver the goods on time, and personally check the quality and packaging of the spherical self aligning roller bearing before delivery.

The customer is very satisfied with the samples received, and they have placed orders in December and February this year, about 200W RMB. But there were still some problems later. There are more than 100 sets of spherical self aligning roller bearing outsourced marking models that do not match the actual items in the box, which causes the customer to dismantle each package to check (because the customer is a distributor), increase labor costs, and later and The customer communicated repeatedly and paid a certain amount of compensation to solve the problem. Through this experience, in the future, for large-scale shipments, you must communicate clearly with the factory before delivery, and come over to inspect the goods in person. (Our office and factory are not in the same place).

At present, the epidemic still has a great impact on foreign trade, but I believe that as long as we maintain our confidence, do a good job in daily maintenance and follow up with customers, we will usher in the dawn.