This order of tapered roller bearing cone comes from the trust of Colombian customers

In today's highly competitive export market, what is not lacking is the product. What is lacking is serious attitude and patient service. This is my own experience.

Share with me one of my Colombian customers:

In 2017, I received an inquiry of tapered roller bearing cone from a Colombian customer. The number at the time was about 2,000 pcs tapered roller bearing cone. Then, after confirming the parameters, confirming the data, quoting, and confirming the order of tapered roller bearing cone at the end, the contact is back and forth for more than two months. (Cause 1: Time difference problem. We rest during the day, we have a rest, they just go to work, so it is also often staying up late to communicate with customers. This is very important. Our time must not be limited to nine to five, it should be different The customer time to change our working time.

Reason 2: Foreign buyers generally have a clear distinction between work and rest time, and basically do not work when they are resting. So it also causes some delays.) But after confirming the order of tapered roller bearing cone In a few days, the customer suddenly came to the notice that the order of tapered roller bearing cone could not be continued because the imported product needed to be certified. At the time, the customer also apologized, but there was no guarantee that it could not be cleared.

After a few more months, the customer suddenly came to an e-mail saying that he would come to China and would like to visit us. At that time, the customer was replied with information about the location of the company, and then the customer did not reply. I thought that the customer didn't have time to come. Suddenly, I received the customer's email one day. It was the customer's assistant. I said that the customer had difficulties in Beijing because the customer only had Spanish, English and Chinese, and the two companions had something to do. Somewhere else. So we started to receive customers, because we didn't have Spanish at the time, so we found the translator to accompany us until the customer returned to Colombia. Therefore, the customer is very grateful to us. Always write a thank you letter to us.

In this way, the customer restarts our cooperation after returning to China, and even the customer pays for the certification, and the technical parameter drawings of the tapered roller bearing cone are all helped by the customer. Although it was a bit cumbersome, it was finally completed; and the customers printed our tapered roller bearing cone in their brochures and promoted them in their local market.

Summary: There is a saying that is not rough. The customer abused me thousands of times, I wait for the customer to love. Good things are more polished.

I hope this will help everyone.

Welcome to contact me to get the price of tapered roller bearing cone!