After two proofings, the customer finally confirms the order of threaded ball bearing

In late July 2020, at that time, the customer sent us a site inquiry of threaded ball bearing. In the inquiry, the customer stated that they had product photos, but had requirements for product materials, and were looking for a suitable factory.

In view of the information provided by the customer, we preliminarily judged that this is a valid customer, not just a price or product information, so we actively explained our advantages to the other party: we have many years of experience in developing related products, and we have our own OEM factory. , Can meet the design needs of the other party. Later facts proved that these two points also happened to be the customer's fancy when looking for a factory.

Of course, just self-exhibition is not enough. We also said in our reply that we wanted to see the product photos and understand the specific needs of the customer for the product. At the same time, we left our email information for the customer to proactively indicate that we can make a sample for her.

In the follow-up email communication, the customer sent us photos of the products they had made in other factories. Obviously, there were some problems with the workmanship of the threaded ball bearing, but the customers didn't pick them out one by one. They only asked if we could improve them.

In response to such customer needs, our previous years of manufacturing experience has become a very advantageous weapon. We list the problems that can be seen from the photos and propose solutions to the problems. The main reason in this process is The main purpose is to draw schematic diagrams and take photos of our existing products. The purpose is to convey the meaning more clearly and avoid language misunderstandings, and the other is to use existing products to convey "this way" to customers. The approach is feasible and commonly used" such signals.

After several communications, as the customer provided more and more information, we judged that the customer’s willingness to cooperate is very high, so we took the initiative to propose to the customer that she could send us the existing threaded ball bearing samples on hand. We based on her Re-proofing her style, and will solve all the problems she cares about in the proofing process, and finally provide her with a threaded ball bearing sample that can satisfy her.

In this way, after two rounds of proofing, the customer finally confirmed the order of threaded ball bearing, and after many previous communications, the customer trusts our suggestions and suggestions, which makes the subsequent docking of goods and shipments very smooth.

Let’s look back at this time when the order of threaded ball bearing was completed. Here are some tips:
1. After receiving the inquiry of threaded ball bearing, we must first evaluate the customer's purpose and intention, and actively and timely maintain effective communication with customers who have a clear purchase intention;
2. Think one step more than the customer. After the customer asks a question, it is guessed whether the customer will have any other doubts while answering, and provide the customer with practical and referable information or materials for these doubts;

3. Learn to show your advantages to customers, analyze what customers are more concerned about when looking for partners based on customer needs and customer types, and then convey the message of "I am right for you" to customers in a targeted manner;
4. Faced with customers in different languages, you can use pictures as much as possible to match the picture descriptions. The pictures are far more intuitive and clear than simple text descriptions;
5. When the customer has a high willingness to cooperate, learn to proactively advance the project process, such as proactively providing proofing, proactively providing corresponding documents and information, etc.;
6. In the process of communicating with customers, try to keep the explanation of the issues organized. The more issues you need to discuss, the more you need to list the issues one by one, so that customers will not easily miss information when reading.

Contact: Ellen
Email: [email protected]
Skype: +8618668909563
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