Three months to win an American order of yoke type track rollers

The quality of the platform enquiry of yoke type track rollers has always been very high, and many of our customers are European and American customers. Share a US customer case that was just sold in the previous two days!

1. Customer sends inquiry of yoke type track rollers
The customer sent us an enquiry of yoke type track rollers on February 1, 2019. At that time, China was in the Spring Festival. Of course, our company was also on holiday, so it did not follow up on the same day. This also caused the customer not to reply to us for a long time. s reason.

2. Inquiry content analysis
In the inquiry of yoke type track rollers, the customer clearly stated that the bearing is needed. It can be said that it is a prospective customer, and the demand of yoke type track rollersis very clear. We only need to confirm the number of model brands, we can quote.

3. Customer background survey
This customer is an account registered through the enterprise mailbox. We directly browsed the customer's official website and knew what the customer is doing, and we saw in the LinkedIn that there are more than 100 employees in the company who have registered for LinkedIn. can. So although this customer has not responded to us at the time, we also decided to follow up this customer seriously and never give up.

4. Customer Reply Email
Just when we insisted on sending emails to customers, on May 3rd, the customer finally sent the yoke type track rollers parameters of their artifacts, which is also official contact with the customer. At this point, we and this are on the right track, technical discussion. , price negotiations, etc., all progressed very smoothly until the final transaction of yoke type track rollers.

Through this customer, share some experience with you!

First, customer background survey
For us to follow customers, there are not only geographical distances, but also language and cultural differences, so in order to make up for this, we need to take the initiative to understand customers. The most basic is to start from the customer's official website, and we will also search for customers on LinkedIn, facebook and other platforms to understand the size of the customer's factory, in order to find the customer's concerns and topics of interest to them.

Second, perseverance
After confirming that this customer is our prospective customer, and the customer sent the inquiry of yoke type track rollers, it is a customer with recent needs, we need to constantly follow up, actively share the company information in the mail, gain the trust of the customer and Trust, even if the customer does not reply. Because the customer is not in front of us, we cannot know the real reason why the customer does not reply!

Grasping every customer, gaining the trust of the customer, perseverance, the customer will eventually give us an order of yoke type track rollers!